One initiative we’re really excited about is our new partnership with the PGA European World Tour Group. We are now the official Customer Contact Centre Software Partner of the Tour and will be working with the Tour Group to develop a world-class AI-driven digital concierge service for players, corporate partners and fans. This partnership also gives us the opportunity to find new ways to connect with our customers, partners, and employees as part of the live events.
The workload like this whatsapp number list allows both the vendor and the affiliate to focus on. Clicks are the number of clicks coming to your website’s URL from organic search results.
Business-wise, we expect continued strong growth for our contact centre and AI solutions both at the mid-market and at the high end of enterprise. The enterprise customers are the fastest-growing part of our business. We also expect continued strong adoption of our intelligent virtual agents (IVAs) for AI-powered self-service, as our customers realise tangible improvements in customer satisfaction and agent productivity, bringing the power of humans and technology together to create what we call collaborative intelligence. We are investing in technology that allows customers to train AI models using their own data without needing machine learning or AI expertise – just business expertise. Traditionally, this training process has required machine llearning experts that are hired as part of lengthy and expensive consulting arrangements. With our technology, these costs are reduced, opening a larger market opportunity for AI in the contact centre.
What advice would you give to someone in your industry?
Know your truth; stand for something: a way of working, an approach, a point of view. Make it educated, informed and grounded in real-world experience and use that experience and belief to drive yourself forward, and be bold about what you want to do and what you don’t want to do. Don’t be afraid to be vulnerable, or humble. Those aren’t signs of weakness. They can be amazing strengths when applied in an authentic way.